TERMS AND CONDITIONS OF TRAINING SERVICES
1. Introduction and Acceptance of Terms
These Terms and Conditions (“Terms”) govern the provision of training courses, workshops, programmes and related services (each, a “Course”) by Performance Leadership Pte Ltd (“Company”, “we”, “us” or “our”), a company incorporated in Singapore with UEN 200912456H and registered address at 101 Defu Lane 10 Singapore 539222, to any individual or organisation that registers for, purchases, or attends a Course (“Client”, “Participant”, “you” or “your”).
By submitting a registration or booking form, making payment of any Fees, or attending any part of a Course, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with any Course-specific terms, joining instructions, or a signed proposal/quotation issued to you (collectively, the “Agreement”). If you are registering on behalf of an organisation, you confirm that you have authority to bind that organisation to this Agreement.
If you do not agree to these Terms, you should not register for or attend any Course.
2. Definitions and Interpretation
“Company Materials” all course notes, slide decks, workbooks, templates, recordings, assessments, e-learning modules, and other materials prepared by or on behalf of the Company and provided to Participants in connection with a Course.
“Course” any training course, workshop, seminar, certification programme, or corporate/in-house training engagement offered by the Company, whether delivered in-person, live online, or as self-paced e-learning.
“Fees” the course fees, registration fees, and any other charges payable for a Course, as set out in the relevant quotation, invoice, or Course listing, exclusive of GST unless stated otherwise.
“Platform” any third-party video-conferencing, learning-management, or e-learning platform used by the Company to deliver a Course (for example, Zoom, Microsoft Teams, or a dedicated learning portal).
“Working Day” any day other than a Saturday, Sunday, or public holiday in Singapore.
Headings in these Terms are for convenience only and do not affect interpretation. Words importing the singular include the plural and vice versa.
3. Course Registration and Enrolment
Registration for a Course is made by completing the Company’s registration or booking form (online or in writing) and is subject to acceptance by the Company. The Company reserves the right, at its discretion, to accept or decline any registration, including where a Course is fully subscribed or where minimum class-size requirements are not met.
A place on a Course is only confirmed once the Company has issued written confirmation (by email or otherwise) and, where applicable, received payment or a valid purchase order in accordance with Clause 4.
You are responsible for ensuring that the information provided at registration (including participant names, contact details, and any prerequisite qualifications) is accurate and complete. The Company is not liable for any consequences arising from inaccurate or incomplete information supplied by you.
4. Fees, Invoicing and Payment
Fees for each Course are as stated in the applicable quotation, invoice, or published Course listing at the time of registration. All Fees are quoted in Singapore Dollars (SGD) unless otherwise stated and are exclusive of prevailing Goods and Services Tax (GST), which will be added where applicable.
Unless otherwise agreed in writing, full payment of Fees is due:
- For individual/public Course registrations: at the time of registration, or within seven (7) days of the invoice date, whichever is earlier, and in any event before the Course commencement date.
- For corporate/in-house training engagements: in accordance with the payment schedule set out in the signed proposal, quotation, or purchase order (for example, a deposit on confirmation and the balance upon or before delivery).
The Company reserves the right to refuse admission to, or remove a Participant from, a Course where payment has not been received by the due date. Late payments may attract interest at the rate of 1.5% per month (or the maximum rate permitted by law, if lower) on the overdue amount, calculated from the due date until payment is received in full.
All bank charges, transfer fees, or other costs associated with making payment are borne by the Client unless otherwise agreed.
5. Cancellations, Rescheduling and Refunds – By the Client
If you need to cancel or reschedule your registration, you must notify the Company in writing (by email) as soon as possible. The following default schedule applies unless a different policy is stated in your quotation or invoice:
- 14 or more Working Days before the Course start date: full refund of Fees paid, or free transfer to another available Course date, at your election.
- 7 to 13 Working Days before the Course start date: 50% refund of Fees paid, or free transfer to another available Course date (subject to availability).
- Less than 7 Working Days before the Course start date, or non-attendance without prior notice (“no-show”): no refund and no free transfer; the full Fees remain payable.
Substitution of a named Participant with another individual from the same organisation is permitted at no charge, provided the Company is notified in writing at least two (2) Working Days before the Course start date and the substitute meets any stated prerequisites.
Refunds, where due, will be processed within thirty (30) days of the Company’s written acknowledgment of a valid cancellation, using the original method of payment unless otherwise agreed. Any bank or processing fees may be deducted from the refunded amount.
6. Cancellations, Rescheduling and Refunds – By the Company
The Company reserves the right to postpone, reschedule, modify, or cancel any Course (including due to insufficient enrolment, trainer unavailability, venue issues, or circumstances described in Clause 15 (Force Majeure)), by giving you as much advance notice as is reasonably practicable.
Where the Company cancels a Course, you will be offered, at your election: (a) a full refund of Fees paid for that Course; or (b) a transfer to the next available run of the same or an equivalent Course at no additional cost. Where the Company reschedules a Course to a new date and you are unable to attend the rescheduled date, you will be entitled to a full refund.
Save as expressly stated in this Clause 6, the Company shall not be liable for any costs, losses, or expenses incurred by you as a result of a postponement, rescheduling, or cancellation of a Course by the Company, including travel, accommodation, or third-party booking costs.
7. Delivery of Training
7.1 In-Person / Classroom Courses
Venue details and joining instructions will be provided prior to the Course start date. The Company reserves the right to change the venue, provided the new venue is within a reasonable distance and reasonable notice is given. Participants are responsible for their own travel, accommodation, and meal arrangements unless expressly included in the Fees.
7.2 Live Online / Virtual Courses
Live online Courses are delivered via the Platform specified in your joining instructions. You are responsible for ensuring you have a stable internet connection, a suitable device, and any required software or account access to participate. The Company is not responsible for connectivity issues, technical failures, or disruptions caused by your equipment, internet service provider, or the Platform provider, save where caused by the Company’s negligence. By attending you consent to being recorded; requests to be excluded from recordings should be made to the Company in advance.
7.3 Self-Paced E-Learning
Self-paced e-learning Courses are made available through the Company’s designated online learning portal for the access period stated at the time of purchase (or, if none is stated, for ninety (90) days from the date access is granted). Access is personal to the registered Participant and may not be shared, transferred, or resold. The Company may suspend or terminate access where these Terms are breached. Extensions to the access period may be granted at the Company’s discretion and may be subject to an additional fee.
7.4 General
The Company will use reasonable efforts to deliver Courses as described but reserves the right to make reasonable changes to content, trainers, timing, or delivery format where necessary, provided that the overall quality and substance of the Course is not materially diminished.
8. Corporate and On-Site (In-House) Training
Where the Company delivers a Course exclusively for a Client organisation at the Client’s premises or a venue arranged by the Client (“In-House Training”), the specific scope, deliverables, number of Participants, Fees, and payment schedule will be set out in a separate proposal, quotation, or statement of work, which forms part of the Agreement and takes precedence over this Clause 8 to the extent of any inconsistency.
For In-House Training, the Client is responsible for: (a) providing a suitable training venue with adequate seating, lighting, ventilation, and audio-visual/IT facilities; (b) ensuring Participants meet any stated prerequisites; and (c) obtaining any internal approvals needed to proceed. The Company will not be liable for delays or additional costs arising from the Client’s failure to make such arrangements.
Unless otherwise agreed in writing, cancellation or postponement of In-House Training by the Client within fourteen (14) Working Days of the scheduled delivery date will be subject to a cancellation charge of up to 100% of the agreed Fees, to cover trainer allocation, preparation, and opportunity costs already incurred.
9. Course Materials, Intellectual Property and Recording
All Company Materials, and all intellectual property rights therein (including copyright, trademarks, and database rights), are and remain the property of the Company or its licensors. Course registration grants you a limited, non-exclusive, non-transferable licence to use the Company Materials for your own personal or internal business learning purposes only.
You must not, without the Company’s prior written consent: reproduce, distribute, publish, sell, sub-license, or otherwise make available any Company Materials to any third party; record, photograph, screen-capture, or livestream any part of a Course; or use the Company Materials to create derivative training content or competing course offerings.
Where a Participant creates work product during a Course (for example, exercises or assignments), the Company does not claim ownership of that work product, save for any pre-existing templates or frameworks embedded within it, which remain the Company’s property.
10. Assessment, Certification and Continuing Requirements
Where a Course includes an assessment, examination, or competency check, Participants must meet the attendance and performance requirements specified for that Course in order to receive a certificate of completion or achievement. The Company reserves the right to withhold certification where minimum attendance or assessment standards are not met.
Certificates issued by the Company are recognition of successful completion of the relevant Course and do not, unless expressly stated, constitute a statutory, professional, or government-recognised qualification. Where a Course is accredited by, or aligned with the requirements of, a third-party body (including for SkillsFuture or other funding schemes), the specific accreditation requirements and conditions of that body will apply in addition to these Terms, and the Company is not responsible for decisions made by that third-party body.
11. Code of Conduct
Participants are expected to conduct themselves professionally and respectfully towards trainers, Company staff, and fellow Participants, and to comply with any venue or Platform rules communicated to them. The Company reserves the right to refuse admission to, or remove from, a Course (without refund) any Participant whose conduct is disruptive, abusive, unlawful, or otherwise prejudicial to the proper running of the Course or the safety and wellbeing of others.
12. Data Protection and Privacy
The Company collects and processes personal data provided by you (such as name, contact details, employer, and dietary or accessibility requirements) in order to administer Course registration, deliver Courses, issue certificates, process payments, and communicate with you, in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”) and the Company’s Privacy Policy, available at www.performance.sg/privacy-policy.
The Company will not sell your personal data to third parties. Personal data may be shared with trainers, Platform providers, payment processors, and, where a Course is government-funded or accredited, the relevant funding or accrediting body, solely for purposes connected with the Course. You may withdraw consent to marketing communications at any time by contacting the Company using the details in Clause 18.
13. Confidentiality
Each party agrees to keep confidential any non-public business, technical, or financial information disclosed by the other party in connection with a Course (including, for In-House Training, any of the Client’s internal information shared for the purposes of tailoring the Course), and to use such information solely for the purposes of the Agreement, save where disclosure is required by law or by a relevant regulatory or funding body.
14. Limitation of Liability and Indemnity
Nothing in these Terms excludes or limits the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under Singapore law.
Subject to the above, the Company’s total aggregate liability to you arising out of or in connection with the Agreement, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total Fees paid by you for the specific Course giving rise to the claim.
Subject to the first paragraph of this Clause 14, the Company shall not be liable for any indirect, special, or consequential loss, or for loss of profits, revenue, business opportunity, or anticipated savings, arising out of or in connection with the Agreement.
You agree to indemnify the Company against any loss, damage, or claim arising from your breach of these Terms, misuse of Company Materials, or unlawful conduct in connection with a Course.
15. Force Majeure
Neither party shall be liable for any failure or delay in performing its obligations under the Agreement to the extent such failure or delay is caused by an event beyond its reasonable control, including acts of God, fire, flood, epidemic or pandemic, war, civil unrest, governmental action, power or internet outages, or failure of third-party Platform providers (“Force Majeure Event”). Where a Force Majeure Event prevents delivery of a Course, the Company will, where reasonably possible, offer an alternative date or delivery format; if this is not possible within a reasonable time, Clause 6 (refunds for Company-initiated cancellation) shall apply.
16. Amendments to These Terms
The Company may update or amend these Terms from time to time, for example to reflect changes in its Course offerings, applicable law, or business practices. The version of these Terms in effect at the time of your registration shall govern that registration. The current version of these Terms will always be available at www.performance.sg/terms.
17. Contact Us
If you have any questions about these Terms, a Course, or a registration, please contact us at:
Performance Leadership Pte Ltd
200912456H
Email: info@performance.sg
Phone: +65 86440645
Website: www.performance.sg